Due to coronavirus (COVID-19) concerns, we are temporarily adopting new check-in procedures until April 15th, 2020.
We will remain open through this uncertain time until further notice & will keep all of our guests updated.
All registration and payment processing will be done remotely by phone at (928) 635-2718 or 602.625.1744.
To Our Grand Canyon RV Glamping & Canyon Gateway RV Park Guests:
As we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic, we are reaching out to our guests to notify them of our current status. We are open for now and will remain open until it is deemed necessary to close.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at Grand Canyon RV Glamping & Canyon Gateway RV Park.
In this climate, we know travel may not be your first thought, but I want you to know the safety of our guests and associates is our top priority. I want to thank you in advance for putting your trust in Grand Canyon RV Glamping & Canyon Gateway RV Park as you plan for future travels. Below is an update on what we are doing, keeping your safety top of mind.
When You Book:
You should have confidence when you book a stay that we are doing everything we can to have accommodations ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies' recommendations on the appropriate health and safety measures with our own management and other Hotels/RV Parks in the area.
Before Your Stay:
Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. Today, we are updating our policy to provide our customers the most flexibility we can offer during these challenging times. Generally speaking, for guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow changes or cancellation without a charge up to 48 hours prior to arrival as long as the change or cancellation is made by April 30, 2020. For guests making new individual reservations between today and April 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 48 hours before a guest's scheduled arrival date. We are offering vouchers for stays if guests want to move their dates to later in the season. Please call us at anytime for the most up-to-date information and for additional details about availability and exclusions.
During Your Stay:
We recognize that the COVID-19 virus has required all of us to be more mindful as we go through our regular activities. Daily, our staff is working to ensure that they meet the latest guidance from the CDC and WHO on hygiene and cleaning. Our RV Park & Glamping Park's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene and cleaning product specifications to guest units and common area cleaning procedures.
Please also note that our RV units are 25 ft apart from one another & for the time being we are placing guests in every other unit to help with social distancing. Guests will now have their own firepit, propane grill, and outdoor chairs during their stay. Each unit has a private restroom & private kitchen that will be sanitized and deep-cleaned before each stay. We are also offering self check-in and payment online to help minimize guest interaction.
For the RV Park:
We are observing the current social distancing standards and cleaning our main restrooms daily with proper sanitization guidelines instructions by CDC and WHO.
We are also offering payment online to help minimize guest interaction.
We are here for you!
We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and wellbeing are our first priority here at Grand Canyon RV Glamping & Canyon Gateway RV Park.
Whenever you travel, we are waiting with open doors and open hearts to serve you.
Merin & Mark Stoneman
Owners of Grand Canyon RV Glamping & Canyon Gateway RV Park
For more questions, please call us at 602.625.1744.